TIMBER Warranty Information
One thing we’ve learned is that it ain’t easy making a bell that can stand up to the kind of abuse mountain bikers can dish out.
Who could have guessed the torture you could inflict on a bike accessory? Who knew how many countless hours a week you would spend riding your local trails?
But we’re up for the challenge. So we spend much of our waking life dreaming up new ways to make TIMBER as durable as possible. We’ve already made at least a dozen improvements to the product since we launched in 2015, with more upgrades being added with each production run.
In the meantime, we’ve learned that certain parts can break or wear out.
So if it’s been less than a year since you purchased your bell, and it has stopped working for one reason or another, just mail it back to us at the address below. We’ll completely renovate it, using the latest upgraded parts, and bring that cheery ring back to your ride, for free.
Please mail the broken bell along with your sales receipt to:
Timber MTB, Inc.
Attn: Warranty
317 La Mesa Ave
Encinitas, CA 92024
Please be sure to include your return address so that we can mail it back to you. Normal turnaround time is just one day.
If it has been more than a year since you purchased your bell, or if you have lost your receipt, please include a check for $5, to cover the return postage and parts. Checks should be made out to “Timber MTB, Inc.”
Please note: We do not warranty products purchased through unauthorized online sellers, such as you may find on Amazon or Ebay. The only authorized reseller on Amazon is TIMBER.
Thanks!
Who could have guessed the torture you could inflict on a bike accessory? Who knew how many countless hours a week you would spend riding your local trails?
But we’re up for the challenge. So we spend much of our waking life dreaming up new ways to make TIMBER as durable as possible. We’ve already made at least a dozen improvements to the product since we launched in 2015, with more upgrades being added with each production run.
In the meantime, we’ve learned that certain parts can break or wear out.
So if it’s been less than a year since you purchased your bell, and it has stopped working for one reason or another, just mail it back to us at the address below. We’ll completely renovate it, using the latest upgraded parts, and bring that cheery ring back to your ride, for free.
Please mail the broken bell along with your sales receipt to:
Timber MTB, Inc.
Attn: Warranty
317 La Mesa Ave
Encinitas, CA 92024
Please be sure to include your return address so that we can mail it back to you. Normal turnaround time is just one day.
If it has been more than a year since you purchased your bell, or if you have lost your receipt, please include a check for $5, to cover the return postage and parts. Checks should be made out to “Timber MTB, Inc.”
Please note: We do not warranty products purchased through unauthorized online sellers, such as you may find on Amazon or Ebay. The only authorized reseller on Amazon is TIMBER.
Thanks!
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© 2017 TIMBER MTB, INC.
U.S. Patent No. 9,734,813 |