TIMBER Warranty Information
One thing we’ve learned is that it ain’t easy making a bell that can stand up to the kind of abuse mountain bikers can dish out.
Who could have guessed the torture you could inflict on a bike accessory? Who knew how many countless hours a week you would spend riding your local trails?
But we’re up for the challenge. So we spend much of our waking life dreaming up new ways to make TIMBER as durable as possible. We’ve already made at least a dozen improvements to the product since we launched in 2015, with more upgrades being added with each production run.
In the meantime, we’ve learned that certain parts can break or wear out. So if your bell has stopped working for one reason or another, we want to make it right for you.
We now have two different options available to you:
Who could have guessed the torture you could inflict on a bike accessory? Who knew how many countless hours a week you would spend riding your local trails?
But we’re up for the challenge. So we spend much of our waking life dreaming up new ways to make TIMBER as durable as possible. We’ve already made at least a dozen improvements to the product since we launched in 2015, with more upgrades being added with each production run.
In the meantime, we’ve learned that certain parts can break or wear out. So if your bell has stopped working for one reason or another, we want to make it right for you.
We now have two different options available to you:
Mail in your existing bell for repair
If your bell has stopped working for one reason or another, just mail it back to us at the address below. We’ll completely renovate it, using the latest upgraded parts, and bring that cheery ring back to your ride, for free.
Please note that turnaround times will be slower than normal during Jan/Feb.
Please mail the broken bell along with your sales receipt to:
Timber MTB, Inc.
Attn: Warranty
317 La Mesa Ave
Encinitas, CA 92024
Please be sure to include your return address so that we can mail it back to you.
If it has been more than a year since you purchased your bell, or if you have lost your receipt, please include a check for $5, to cover the return postage and parts. Checks should be made out to “Timber MTB, Inc.”
Please note that turnaround times will be slower than normal during Jan/Feb.
Please mail the broken bell along with your sales receipt to:
Timber MTB, Inc.
Attn: Warranty
317 La Mesa Ave
Encinitas, CA 92024
Please be sure to include your return address so that we can mail it back to you.
If it has been more than a year since you purchased your bell, or if you have lost your receipt, please include a check for $5, to cover the return postage and parts. Checks should be made out to “Timber MTB, Inc.”
GET A NEW BELL at smoking hot price
You can replace your broken bell with a brand new one for just $10, with free shipping.
Just send us an email at warranty@mtbbell.com along with a photo of the broken bell and a short description of what went wrong.
We’ll send you a coupon code to purchase a new one through our website for $10. We're now shipping the latest update, version 3.0, featuring a number of design improvements, including (massively) extended cable life!
Please note that response time to your email as well as shipping times will be slower than normal during Jan/Feb.
So it could be a few days before you hear back from us with the code.